FAQ


About our Funky Fat Choc

What are the ingredients in your organic keto chocolate bars ?

Glad you asked. We divided our bars per flavour below to show the full ingredients' list for each bar.

Dark Chocolate 75%

75% Cacao Mass + Cocoa butter, Erythritol, MCT Oil Powder with Acacia Fiber (100% derived from coconuts).

Dark chocolate 71% + Coconuts

71% Cacao Mass + Cocoa butter, Erythritol, Shredded coconut, MCT Powder with Acacia Fiber (100% derived from coconuts).

Dark chocolate 71% + Hazelnuts

71% Cacao Mass + Cocoa butter, Erythritol, Shredded Hazelnuts, MCT Powder with Acacia Fiber (100% derived from coconuts).

Dark chocolate 70% + Coffee

70% Cacao Mass + Cocoa butter, Erythritol, Coffee Powder, MCT Powder with Acacia Fiber (100% derived from coconuts).

White chocolate 46% + Chia seeds

46% Cocoa butter, Erythritol, Chia seeds, Coconut milk powder, MCT Oil Powder with Acacia Fiber (100% derived from coconuts).

What is MCT?

MCTs (Medium Chain Triglycerides) are healthy fats that are satisfying and quickly metabolized by the liver. Giving an instant energy and brain boost. 

what type of MCts are your choc bars made with? 

We use MCT powder C8/C10 extracted from coconuts and blended with acacia fibre.

Why did you add MCT powder instead of oil?

Because it's better for you! MCT powder is easier on your stomach than MCT oil - causing no distress.

How much MCT is in one bar?

About half a teaspoon of MCT per bar. Which is perfect for everyone - either if you're are used or not with taking MCTs.

What is Erythritol?


Erythritol is a keto-friendly, natural sweetener. A polyol (sugar alcohol) found in some fruits and vegetables. It has very few calories, is metabolism friendly and easy to digest.

What’s the origin of your cacao beans? 

Our chocolate bars are made with organic Peruvian cacao, that is delicious and high in healthy fats. All our bars are organic and ethically produced.

What is the net carb of each bar?

All dark chocolate flavors (Dark, Hazelnut, Coconut, Coffee) have 2.5g net carbs per bar. The white chocolate has 0.5g of net carbs per bar.

I'm not on keto. can I still eat your bars?

Of course, our bars are for everyone! Keto or not.

whAT Are your bars free FROm?

Our bars are free from sugar, soy, GMO, preservatives, artificial flavors, gluten and dairy. However, they may contain traces of milk, nuts and sesame.

Are your chocolate bars ok for diabetics?

Absolutely. Our bars contain no sugar. The sweetener erythritol has a low glycemic effect too. So it is safe for diabetics.

How can I keep my choc bars tasty for a long time? 

Chocolate is very sensitive to heat and odours. So, to keep the taste and consistency of the bars, it's best to keep it in a cool, dry place in temperatures between 17-21 degrees celsius.


How to order

What does the option "buy it once?" mean?

That means that you choose to buy our Chocs this one time and get it delivered at your doorstep 😊

What does the option "subscribe and save mean?"

That means that you're buying a subscription plan to get this order delivered automatically on a monthly basis. Our subscription plans are adjustable though so you can modify, re-schedule, or cancel any time. With no fees. Learn more about our subscription plan here.

What payment options do you offer?

We offer plenty of payment options. Credit cards, debit cards, Paypal, Apple Pay, Klarna and more. Check our website footer to find out which options we have available in your country.

What payment options do you offer for subscription plans?

At the moment, we only accept credit cards for subscription plans.

 

Are you available also on amazon?

Yes! We are available on Amazon Spain, Italy, France, Germany and The Netherlands.

 


Shippings

Do you ship internationally?

Yes, we ship worldwide 😊

What are the shipping costs?

We offer free EU shipping on orders over €50. Outside of these conditions, the shipping costs will be calculated at checkout as it varies depending on your location.

How long does the order take to arrive?

In the Netherlands, delivery times vary from 1-3 working days counting from the shipping date. Outside of the Netherlands, the delivery times can vary between 2-15 working days. However, because of COVID 19, shipments may experience delays.

My order did not arrive. what do I do?

If that happens, please check your tracking link to find the status of your order. If there's any issue, please contact our support team (hello@funkyfatfoods.com) informing your name and order number. We'll take care of it for you.

 


Returns and Exchanges

What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging. You’ll also need the receipt or proof of purchase.

Contact our customer service team via email hello@funkyfatfoods.com stating your wish to return your order and we’ll send you a return label. Please mind that you are responsible for paying the shipping costs for returning your item. We will deduct the return shipping costs from your refund.

How do I make a gift exchange?

Just follow the same process as described on our return policy. Just remember you have 14 days to return from the date of receipt. The items must be unopened, unused and in the same conditions as it arrived.

What if i get the wrong order or if my order is damaged?

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item. Send us a mail at hello@funkyfatfoods.com with photo evidence of the damaged items. Our customer service team will evaluate your case and, if approved, we will send you a replacement.

HOW LONG DOES IT TAKE TO GET A REFUND

If you're eligible for a refund, it will be processed and the credit will be automatically applied to your credit card or original payment method within a few days. The processing time varies according to your bank provider and may take up to 10 working days. If you haven't received a refund yet within this time-frame, first contact your bank. If the issue persists, please contact us at hello@funkyfatfoods.com

Still have questions?

Ask us anything! We’ll get back to you within 24-48 hours.
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